Hand Made Custom Shoes
customerservice@definingyourfootprint.com
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Frequently asked questions
How long does delivery take?
Our shoes are handmade customs so we aim to get a delivery dispatched between 7-15 days. Once this is sent, a confirmation e-mail will be received.
Where do you source your trainers?
We source our trainers from well known suppliers such as, JD, Footlocker, Footasylum, and Nike.
How often do you do sales?
We aim to keep the announcement of sales as random as possible.
Can you deliver worldwide?
Yes !!! We can deliver anywhere. Please keep in mind the delivery charges will fluctuate depending on location.
Do you offer refunds?
Yes we do offer a refund if required. These requirements are fair and decided on a case by case basis.
How do we fix something we ordered wrong?
If something is ordered wrong send us an e-mail and we will resolve this ASAP. This could be the wrong sizes, qty or the delivery address. Please keep in mind, changing an address might affect delivery costs.
We use the best services in the world
We deliver worldwide
We use the best brand of paints
